FAQ's

FREQUENTLY ASKED QUESTIONS (FAQs)


1. How much do you charge?
2. Can I have your fee taken from my refund?
3. Where is your nearest office to where I live?
4. What hours are your offices open during the year?
5. Can you prepare multiple years returns at the same time?
6. Do I have to lodge a tax return?
7. Can I claim any deductions if I have no receipts?
8. How long will my refund take?
9. What if I don't have a Payment Summary from a job?
10. I am presently living overseas or may leave before I receive my Payment Summary. How can I prepare my Australian tax return?
11. I have a "Working Visa". What do I need in order to work in Australia?
12. Can I claim travel for my work?
13. I have received a divident statement, do I need to declare this as income?
14. Will I be penalised for lodging my return late?
15. Do I get all my tax back if I only work a few months of the financial year?
16. How much can I claim if I buy a computer?
17. How much can I claim on my motor vehicle?
18. How much can I claim for my wife and my children?
19. Can I claim my work uniform as a tax deduction?
20. What deductions can I claim if I'm studying?
21. I received money from the government during the year, do I need to include it in my tax return?
22. The Senior Australian tax offset, how does this affect me?
23. Do you hold Tax Training Courses each year?
24. What forms do I need to fill in for an employer?
25. What is your fee policy?
26. Do you guarantee your work?

1. How much do you charge?

The fee for tax return preparation depends upon the complexity of income and deductions involved. We do offer a "no obligation", free, firm quote, when you attend one of our offices. Why don't you ring us for an appointment, ask for a free quote, and speak to one of highly skilled and very personable tax consultants. Our fees can start from as low as $89 for an accompanying spouse, with our $20 discount voucher. The fee for most "I" returns is around $110 where the fee is paid by cash or eftpos at the time of preparation, however, we do have a very special offer of $20 off, with the discount voucher, for new clients when you mention this site. Our fee is 100% tax deductible in the year paid.

2. Can I have my fee taken from my refund?

We can deduct the ITP fee from the ATO refund and have the net funds deposited directly into your own bank account should you so wish. An additional handling and processing fee of $49 will apply.

4. What hours are your offices open during the year?

Our Head Office is open all year, at a minimum, on Monday-Friday from 9.00am to 5.00 pm. All our offices are open basically, during the period 1 July to 31 Oct ? Mon-Fri 9am to 6pm. Saturdays 8.30am to 12noon. However, during this period, we will take after hours appointments for Mon-Fri up to 8pm and Saturdays up to 3pm. We will also take appointments for before hours, from 8.00am.Although no appointment is necessary during the day, to lessen any waiting time the making of an appointment is recommended.. 1 November to 31 December - Most offices will reduce their hours and possibly some days and operate by appointment.

5. Can you prepare multiple years returns at the same time?

We can prepare and lodge all past year's returns at the same time. The current year's refunds will be returned in the normal period but there may be slight delays with refunds coming from the ATO for previous years returns and possibly not arriving together.

6. Do I have to lodge a tax return?

Some individuals do not have to lodge a tax return. Each person's situation will differ due to age, income and expenses. Seek expert advice from the ITP office nearest you, with details obtained from the ITP Locations link on this web site.

7. Can I claim any deductions if I have no receipts?

Under some circumstances receipts are not required, but in order to maximise your tax deductions, we recommend you retain all your work and business related receipts and bring them with you at the time of your return preparation.

8. How long will my refund take?

Last year the Australian Tax Office (ATO) was able to process almost 90% of returns within 14 working days. We are expecting this year however, that some delays may be encountered due to data matching between the ATO and Centrelink. If your refund has been with the ATO for more than 21 days then contact the ITP office that prepared your return for further assistance.

9. What if I don't have a Payment Summary from a job?

If you are still missing one of your payment summaries then you need to contact that employer. If you can't get one from that employer then contact the Tax Office on 13 28 61. OR the major benefit of coming to us is that we will procure any payment summaries for you that have been lodged with the ATO. Don't forget to include all your payment summaries, even if you've only worked in a job for a couple of weeks.

10. I am presently living overseas or may leave before I receive my Payment Summary. How can I prepare my Australian tax return?

We have  experts in the preparation of Australian tax returns where the client is living overseas or has income or assets in countries with Double-Tax arrangements with Australia. You can contact Wendy Bailey at the Liverpool head office on +61 2 6014111. or email itpliverpool@hotmail.com.
 
11. I have a "Working Visa". What do I need in order to work in Australia?

A Tax File Number (TFN) is required in order to work and be properly recognised for tax purposes in Australia. An Application Form may be picked up from any branch of the ATO or at any of the over 250 ITP offices around Australia.

12. Can I claim travel for my work?

Home to work and return travel is generally not claimable except in certain circumstances. Travel between jobs on the same day and travel for work (ie. visiting clients, doing pick-ups or deliveries) would be claimable. If you use public transport then keep all receipts and/or diary records. If you use your own car then you need to keep a log book of all business mileage travelled and all expenses of the car including petrol, repairs, registration, insurance and interest on a car loan.

13. I have received a dividend statement, do I need to declare this as income?

You need to include dividends, imputed credits and any other interest earned on bank accounts. Don't forget to include all interest, even if you've already closed the bank account. Also if you've quoted your tax file number when opening a bank account then you need to declare that interest in your individual tax return, not in a partnership or trust tax return.

14. Will I be penalised for lodging my return late?

You may receive a fine or interest penalty charge from the ATO if you lodge your return late. Generally if you are entitled to a refund those penalties are minimal. ITP has lodgement extension facilities that will minimise such charges. Contact your nearest ITP office.

15. Do I get all my tax back if I only work a few months of the financial year?
 Not necessarily. The tax you are required to pay is calculated on your total income earned during the whole year. Whether all your income is earned in 1 day or 12 months makes no difference.

16. How much can I claim if I buy a computer?

If you purchase a computer for use in your work or business, you can generally claim a percentage of the depreciation that pertains to your work or business use. The depreciation allowed will depend on the expected life of the computer or how long it is expected to be current.

17. How much can I claim on my motor vehicle?

There are different methods for claiming expenses in relation to the business use of your motor vehicle. These can be complex so to maximise your potential claim you should maintain a daily mileage log book for at least three months of the year and a record of any expenses for the full year. Call in to your nearest ITP office for a copy of their Log Book and a brief explanation of how to record and maintain it.

18. How much can I claim for my wife and my children?

The amount you can claim will depend on the income levels of you and your individual family members, the age of your children and any amount already received through Centrelink payments. It is therefore important that you bring all these details with you when you attend an ITP office to have your return prepared.

19. Can I claim my work uniform as a tax deduction?

Deductions for uniforms can only be claimed if the work uniform is specific and identifiable to your organisation (such as chef's checked pants) or protects you from injury whilst you are at work. You can't claim the cost of a plain uniform or conventional clothing, such as white shirt and black pants or skirt which is commonly worn by waiters and waitresses, even if your employer tells you to wear them.

20. What deductions can I claim if I'm studying?

Only study directly related to your current job may be claimed as a self-education expense. For example if you were a waiter and you were studying book-keeping then you wouldn't be able to claim the cost of the course as a work related expense - even if you were looking for work as an accountant.

21. I received money from the government during the year, do I need to include it in my tax return?

Some government payments and allowances are included as taxable income, others are not. It's important that you declare any taxable payments such as age pensions, Newstart allowance, youth allowance or Austudy in your tax return. A complete list of payments which do not need to be included on your tax return can be determined when you meet with an ITP Consultant.

22. The Senior Australian tax offset, how does this affect me?

This tax offset means many seniors can reduce the amount of tax and Medicare levy they pay. In some cases people may not have to lodge a tax return.

23. Do you hold Tax Training Courses each year?

We conduct Tax Training Courses that teach you both the theory and practice of income tax preparation, including all of the latest tax changes including GST and the techniques for interviewing clients. There are 16 lessons plus two examinations and are conducted between February and early June for all who are interested. Some courses are even run full-time during the day in selected areas.

24. What forms do I need to fill in for an employer?

You are required to complete a TFN Declaration Form. This will be given to you by your employer.

25. What is your fee policy?

We provide the best possible service for the most reasonable fee. This one time fee gives you:
* On the spot service.
* Personal attention from specialist consultants.
* Complete industry checklists to search for every legal deduction.
* Final checking, recording and lodgement of your return.
* All year advice about your return.
Our fees are fully tax deductible in the year paid.

26. Do you guarantee your work?

Every aspect of a client's tax return will be held in strict confidence.
Every return will be prepared by an ITP specialist consultant and double checked prior to lodgement.
Every legitimate deduction or rebate will be claimed..
Throughout the year, clients can discuss with us all matters relating to the tax returns we lodged, all without charge.